A distributor is adding lithium golf cart batteries to its range and must explain warranty terms to dealers and end customers. The team wants to know which points to confirm with the supplier, especially who pays for labour and freight on a return.
Confirm the period and when it starts, what is covered and excluded, what evidence a claim needs, and who handles diagnosis, labour, freight and replacement stock. At Redway, the golf cart warranty is 3 years, and 5 years on the 48V 100Ah model. Put labour and freight responsibilities in writing, agree a remote diagnosis step before any return, and decide how dealers handle the first contact.
Terms to confirm
- Period. Redway’s golf cart warranty is 3 years, and 5 years on the 48V 100Ah model. Confirm when it starts: shipment, sale to the dealer or sale to the end user.
- Coverage. Defects in materials and workmanship, and whether any capacity level is included.
- Exclusions. Wrong chargers, accidents, water damage beyond the rating, unapproved changes and storage outside instructions.
- Claim evidence. Serial, photos, charger model and BMS data; see our RMA article.
- Labour and freight. Who diagnoses, who removes and refits, and who pays shipping each way.
- Replacement stock. Whether swaps come from distributor stock or the factory; see our spare packs article.
Dealer roles
Agree what dealers check first, such as charger, connections and display, and when they escalate. Our remote support article covers remote diagnosis. A short claim form reduces back-and-forth.
Explaining it to customers
Give customers a one-page summary in plain words, and keep the full terms on file. Redway’s golf cart packs list about 4000 cycles and are rated IP65; explain these as specifications, not extra warranty promises. Redway’s warranty and support page gives background.
Risk limits
Rely on the signed terms for each model. This article is general guidance for distributors, not legal advice.
Additional perspectives
Settle freight responsibility before the first claim. It is the question every dealer asks.
Redway Tech Editorial Team – Distributor perspective
Most ‘failed’ packs we see are charger or connection issues. A simple first-check list saves returns.
Redway Tech Editorial Team – Dealer service perspective
Send serial, photos and a BMS reading with every claim. We can usually decide remotely within days.
Redway Tech Editorial Team – Supplier support perspective
Specifications are taken from Redway product pages as of October 2026. Where a figure isn’t published, this article says so. Confirm current specifications for your model with Redway before ordering. This article is general guidance, not a site-specific engineering assessment.
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